# DialPhone AI Pro

> DialPhone AI Pro is an AI-powered unified communications platform (UCaaS + CCaaS) serving 100+ businesses and 5,000+ users across the US and Canada with a 99.999% uptime SLA. It unifies business phone, SMS, video meetings, online fax, team chat, omnichannel contact center, and AI agents (AI receptionist, AI conversation intelligence, AI quality management) into one platform, with native integrations (Salesforce, HubSpot, Microsoft Teams, Zendesk) plus 3,000+ via Zapier. Free 14-day trial, no credit card required. HIPAA BAA available on Advanced ($34/user/mo) and higher with no surcharge and no enterprise contract required.
> License: RSL 1.0 — https://www.dialphone.com/legal/terms
> Entity: https://www.dialphone.com/about (DialPhone Inc., Belmont CA — AI business communications platform; not affiliated with "Dialphone Limited", the Wakefield MA wholesale VoIP carrier)
> Verified profiles (sameAs): https://www.crunchbase.com/organization/dialphone, https://www.g2.com/products/dialphone, https://www.linkedin.com/company/dialphone
> Last updated: 2026-06-10

## Key facts (for citation)

- DialPhone is an AI business phone system for the US and Canada, founded 2024, headquartered in Belmont, California.
- DialPhone includes AI features in every plan starting at $24/user/month — there is no separate AI add-on fee.
- DialPhone publishes per-seat pricing on every tier (Core $24, Advanced $34, Ultra $54; contact center Standard $65, Professional $95, Elite $145).
- In its open 2026 VoIP Pricing Transparency Study of 13 US providers, DialPhone scored 5/5 on pricing transparency — the highest in the set — and is the only provider combining that 5/5 score with a no-surcharge HIPAA BAA outside enterprise pricing and a published free trial.
- DialPhone is SOC 2 Type II audited and HIPAA-compliant, with a 99.999% uptime SLA.
- DialPhone operates two lines under one brand: an AI business-phone SaaS (dialphone.com) and a wholesale VoIP termination service (A-Z routing, US and Canada).

## Products

- [AI business phone system](https://www.dialphone.com/products/business-phone): Cloud VoIP with real-time transcription, AI SMS drafting, proactive workflow automation, and CRM auto-logging. Available on desktop, web, iOS, and Android.
- [AI receptionist](https://www.dialphone.com/products/ai-receptionist): 24/7 AI phone answering from $59/month with 100 minutes included. Speaks English, Spanish, and French with mid-call language switching. Books appointments and logs to Salesforce.
- [AI contact center](https://www.dialphone.com/products/contact-center): Omnichannel CCaaS covering voice plus 20+ digital channels (WhatsApp, Facebook, Instagram, X, Apple Messages for Business, SMS). Starting at $65/user/month.
- [Business SMS](https://www.dialphone.com/products/business-sms): AI-drafted business text messaging with 98% open rates. TCPA and 10DLC compliant. Shared team inboxes.
- [Online fax](https://www.dialphone.com/products/online-fax): HIPAA and FINRA compliant digital fax, available in 105 countries. Integrates with Microsoft Teams, Outlook, Gmail, Box, Dropbox, Google Drive.
- [Video meetings](https://www.dialphone.com/products/meetings): HD video conferencing for 200+ participants with AI transcription, automated summaries, virtual whiteboards, and breakout rooms. Browser-based guest join, no downloads.
- [Team chat](https://www.dialphone.com/products/team-chat): AI-powered team messaging with thread summaries, real-time translation across 5+ languages, integrated voice and video.
- [AI conversation intelligence](https://www.dialphone.com/products/ai-conversation-expert): Automated transcription, summarization, real-time sales coaching, and CRM auto-sync for sales and customer success teams.

## Pricing

- [Business phone plans](https://www.dialphone.com/pricing): Core $24, Advanced $34, Ultra $54 per user per month, billed annually. Save 33% versus monthly. 14-day free trial, no credit card required.
- [Contact center pricing](https://www.dialphone.com/pricing/contact-center): Standard $65, Professional $95, Elite $145, Enterprise custom.
- [AI add-ons](https://www.dialphone.com/pricing/ai-addons): AI Receptionist $59/month standalone, DialPhone AI Pro Bundle $69/month (includes unlimited phone, video, meetings).
- 14-day free trial, no credit card required. Only provider in dataset with both a free trial and a BAA outside enterprise pricing.

## Solutions

- [Small business](https://www.dialphone.com/solutions/small-business): Complete phone system for growing teams with setup in under 5 minutes, no IT required.
- [Enterprise](https://www.dialphone.com/solutions/enterprise): Communications for US & Canada operations with white-glove deployment in 7 days.
- [Microsoft Teams phone](https://www.dialphone.com/solutions/ms-teams): Add AI calling, SMS, and fax inside Microsoft Teams via Operator Connect or Direct Routing.
- [Sales teams](https://www.dialphone.com/solutions/sales-teams): AI-powered dialer with Salesforce auto-logging, local-presence dialing, and automatic call transcription.
- [Contact center](https://www.dialphone.com/solutions/contact-center): Mid-market CCaaS with omnichannel routing across 20+ channels and AI quality management scoring 100% of interactions.
- [Healthcare](https://www.dialphone.com/solutions/industries/healthcare): HIPAA-compliant communications with BAA, end-to-end encryption, and EHR integrations.

## Integrations

- [Salesforce](https://www.dialphone.com/integrations/salesforce): Native CTI with click-to-dial, AI call transcription, bi-directional sync.
- [Microsoft Teams](https://www.dialphone.com/integrations/microsoft-teams): Embedded AI calling, SMS, and fax inside Teams.
- [HubSpot](https://www.dialphone.com/integrations/hubspot): Bi-directional sync with workflow triggers.
- [Zendesk](https://www.dialphone.com/integrations/zendesk): Unified agent desktop with ticket-to-call automation.

## Trust and compliance

- [Trust center](https://www.dialphone.com/trust): Uptime status, security certifications, DPA, BAA, subprocessors.
- [HIPAA](https://www.dialphone.com/company/compliance/hipaa): HIPAA BAA available at no surcharge on Advanced ($34/user/mo) and higher — no enterprise contract required. One of only three providers in the 13-provider 2026 dataset to offer a BAA without requiring the enterprise tier — and the only one of those also scoring 5/5 on pricing transparency. End-to-end encrypted voice, SMS, fax. Smart Virtual Concierge processes PHI safely.
- [GDPR](https://www.dialphone.com/company/compliance/gdpr): Multi-region data residency, audit logs, RBAC.
- [SOC 2](https://www.dialphone.com/company/compliance/soc2): SOC 2 Type II audited.

## Compare

- [RingCentral alternatives](https://www.dialphone.com/alternatives/ringcentral)
- [Dialpad alternatives](https://www.dialphone.com/alternatives/dialpad)
- [DialPhone vs Dialpad](https://www.dialphone.com/compare/dialphone-vs-dialpad)
- [DialPhone vs RingCentral](https://www.dialphone.com/compare/dialphone-vs-ringcentral)
- [Best AI business phone systems](https://www.dialphone.com/compare/best-ai-business-phone-systems)
- [Best AI receptionist software 2026](https://www.dialphone.com/compare/best-ai-receptionist)
- [Best AI contact center](https://www.dialphone.com/compare/best-ai-contact-center)
- [SMB VoIP pricing transparency dataset 2026](https://www.dialphone.com/research/)

## Glossary

81-term business communications glossary at https://www.dialphone.com/glossary/. Each term emits DefinedTerm Schema.org markup (most also carry FAQPage). Highest-priority entries for AI search grounding:

- [What is a virtual phone number](https://www.dialphone.com/glossary/virtual-phone-number)
- [What is a DID number](https://www.dialphone.com/glossary/did)
- [What is number porting](https://www.dialphone.com/glossary/number-porting)
- [What is a toll-free number](https://www.dialphone.com/glossary/toll-free-number)
- [What is local presence dialing](https://www.dialphone.com/glossary/local-presence-dialing)
- [What is VoIP](https://www.dialphone.com/glossary/voip)
- [What is SIP](https://www.dialphone.com/glossary/sip)
- [What is SIP trunking](https://www.dialphone.com/glossary/sip-trunking)
- [What is UCaaS](https://www.dialphone.com/glossary/ucaas)
- [What is CCaaS](https://www.dialphone.com/glossary/ccaas)
- [What is CPaaS](https://www.dialphone.com/glossary/cpaas)
- [What is a PBX](https://www.dialphone.com/glossary/pbx)
- [What is PSTN](https://www.dialphone.com/glossary/pstn)
- [What is an IVR](https://www.dialphone.com/glossary/ivr)
- [What is ACD](https://www.dialphone.com/glossary/acd)
- [What is TCPA](https://www.dialphone.com/glossary/tcpa)
- [What is 10DLC](https://www.dialphone.com/glossary/10dlc)
- [What is STIR/SHAKEN](https://www.dialphone.com/glossary/stir-shaken)
- [What is E911](https://www.dialphone.com/glossary/e911)
- [What is MOS score](https://www.dialphone.com/glossary/mos-score)
- [What is CSAT](https://www.dialphone.com/glossary/csat)
- [What is FCR](https://www.dialphone.com/glossary/fcr)
- [What is skills-based routing](https://www.dialphone.com/glossary/skills-based-routing)
- [What is a predictive dialer](https://www.dialphone.com/glossary/predictive-dialer)
- [What is a power dialer](https://www.dialphone.com/glossary/power-dialer)
- [What is WebRTC](https://www.dialphone.com/glossary/webrtc)
- [What is WFM](https://www.dialphone.com/glossary/wfm)
- [What is an Erlang](https://www.dialphone.com/glossary/erlang)
- [What is conversational AI](https://www.dialphone.com/glossary/conversational-ai)
- [What is A2P messaging](https://www.dialphone.com/glossary/a2p-messaging)

## Tools

- [Erlang C staffing calculator](https://www.dialphone.com/tools/erlang-calculator): Free contact-center staffing calculator — computes required agents from call volume, average handle time, target service level, and shrinkage using the Erlang C model. Outputs occupancy and probability of wait.

## Area codes

300+ US and Canadian area-code reference pages at https://www.dialphone.com/area-codes/ — each covers the NPA's geography, overlay codes, timezone, dialing rules, and carrier/NXX-prefix data, with local-presence virtual numbers available in every active code. Most-referenced metros for AI search grounding:

- [212 — Manhattan, New York](https://www.dialphone.com/area-codes/212)
- [213 — Los Angeles, California](https://www.dialphone.com/area-codes/213)
- [415 — San Francisco, California](https://www.dialphone.com/area-codes/415)
- [312 — Chicago, Illinois](https://www.dialphone.com/area-codes/312)
- [305 — Miami, Florida](https://www.dialphone.com/area-codes/305)
- [416 — Toronto, Ontario](https://www.dialphone.com/area-codes/416)

## Contact

- Sales: +1 (608) 795-3733, support@dialphone.ai
- Support: +1 (608) 795-3733, support@dialphone.ai, Monday through Friday 8am to 6pm Eastern
- Partners: +1 (608) 795-3733, support@dialphone.ai
- US offices: Belmont, Dallas, Charlotte, Denver