Glossary

What is call flip?

Call flip moves a live, in-progress call from one of your devices to another — desk phone to mobile, mobile to laptop — without hanging up and without interrupting the other person. You’re on a call at your desk, you need to leave, you flip it to your mobile and walk out mid-sentence. The caller hears nothing change.

It exists because modern business calling lives across several devices at once, and people don’t stop moving when a call runs long.

How call flip works

Because the call lives in the cloud on a virtual number rather than tied to one handset, the phone system can re-route the active audio leg to a different registered device on your account:

You’re on an active call on Device A (e.g., desk softphone).
You trigger flip — a button in the app, or a feature code.
The system rings Device B (your mobile) or pushes the call to it directly.
You pick up on Device B; the call audio moves there seamlessly. Device A drops off.

The other party stays connected the whole time — no hold click, no re-dial, no “can I call you right back.”

Call flip vs. transfer vs. park

These get confused but are distinct:

Call flip — moves the call between your own devices. Same person, different device.
Warm transfer — hands the call to a different person.
Call park — puts the call in a shared slot for anyone to retrieve.

Flip is the only one of the three where the human on your side doesn’t change — just the hardware in your hand.

Where call flip helps

Leaving the office mid-call — desk to mobile without ending the conversation.
Arriving at your desk — flip a mobile call up to the desk phone and headset for a long discussion.
Switching to a better connection — move off spotty Wi-Fi to cellular, or vice versa.
Privacy — flip from speakerphone in a shared space to a mobile handset.

Common questions

What is the difference between call flip and call transfer?

Call flip moves an active call between your own devices — the person on your end stays the same, only the device changes. A transfer hands the call to a different person entirely. Use flip when you personally need to switch from desk to mobile; use transfer when someone else should take over the conversation.

Does the other person notice when I flip a call?

No — that’s the point. A clean call flip moves the audio to your other device without dropping the connection, so the caller experiences no hold, no click, and no interruption. Done right, they have no idea you changed devices mid-conversation.

What devices can I flip a call between?

Any devices registered to your account on the phone platform — typically your desk softphone, desktop app, mobile app, and a desk handset. Because the call lives in the cloud rather than on one device, the system can move the active leg to any of them. Flipping to a personal number outside the platform depends on the provider.

Is call flip the same as find me/follow me?

No. Find me/follow me decides which devices ring on an incoming call before you answer. Call flip moves an already-connected call between devices mid-conversation. One is about reaching you; the other is about staying connected while you move.

See DialPhone mobility

AI business phone system → · Softphone → · Pricing →

Softphone — the apps you flip calls between
Warm transfer — hand a call to another person
Find me/follow me — device routing before you answer
Call park — shared-hold retrieval