Solution · enterprise DialPhone AI Pro delivers enterprise-grade UCaaS and CCaaS on a single cloud-native platform: local numbers and calling across 46+ countries, a 99.999% uptime SLA, layered security and compliance, and deployment timelines measured in days rather than quarters. The result: less time managing communications infrastructure, more time on the strategic initiatives that actually grow the business.
Built for global scale
- 46+ countries: local numbers and calling from a geographically distributed cloud footprint
- Low-latency global routing: sub-100ms median media path across regions
- Multi-region data residency: US, Canada, EU, UK, AU, JP with per-workload controls
- Multi-language support: English, Spanish, French, German, Portuguese with more in roadmap
- Multi-currency billing: consolidated invoicing by region or entity
- White-label options for MSPs and large distribution partners — see our analysis of hosted PBX vs cloud phone at enterprise scale
Infrastructure is the easy part; what matters is the operational excellence that turns raw capacity into a reliable service. DialPhone maintains a Global Network Operations Center staffed 24/7, runs chaos engineering drills quarterly, and publishes a public status page for real-time and historical uptime data.
Seven layers of enterprise-grade security
- Network: global edge with DDoS protection, BGP-level isolation, carrier-grade signaling
- Transport: TLS 1.2+ with certificate pinning and HSTS everywhere
- Storage: AES-256 at rest with customer-managed KMS on request
- Identity: SAML 2.0 and OIDC single sign-on, SCIM user provisioning, hardware-key MFA
- Authorization: role-based access control with fine-grained permissions and segregation of duties
- Audit: real-time immutable audit logs streamed to your SIEM via syslog or webhook
- Governance: customer data never used to train public AI models; regional admin boundaries
Compliance programs: SOC 2 Type II, HIPAA with BAA, GDPR, FINRA, PCI-DSS, CCPA, Australia Privacy Act, UK DPA. See our VoIP encryption architecture explained for the full crypto stack. See the full trust center →
Microsoft Teams phone, embedded
Operator Connect certified, add DialPhone as a Teams voice provider via the Teams admin center in hours. Users keep their Teams identity, meeting controls, and call history. DialPhone layers on AI calling, SMS, online fax, and omnichannel contact center without leaving the Teams client.
For customers with complex routing requirements or existing SBC investments, DialPhone Direct Routing is supported alongside Operator Connect. Mixed deployments are common in organizations with multiple regions or regulated subsidiaries.
See Microsoft Teams solutions → · See the integration →
Open API plus 500+ pre-built integrations
Flagship enterprise systems integrate natively with bi-directional sync: Salesforce (with custom objects), ServiceNow, Dynamics 365, SAP, Workday, HubSpot, Zendesk, Intercom.
For custom workflows: open Voice API, Messaging API, Webhooks, and developer sandbox. Full API documentation is provided to API customers on request. Enterprise customers get sandbox tenants, dedicated technical account managers, and quarterly architecture review with the integrations team.
White-glove deployment
- National rollout in 7 days for 1,000–10,000-seat deployments — see our cloud phone rollout for distributed enterprises playbook
- Dedicated Customer Success Manager from contract signature through steady-state
- Project-managed migration: number porting, user provisioning, routing design, dial-plan unification
- Change management support: train-the-trainer materials, launch comms, user-adoption metrics
- Parallel-running: old and new systems coexist during cutover to de-risk the transition
Enterprise migrations that used to take 6–12 months on legacy platforms complete in 7–30 days on DialPhone. The difference is the software architecture: there’s no physical hardware to install, no dial-plan translator to debug, no on-premises SBC to provision unless you want one.
Where enterprise value comes from
Enterprise migrations to DialPhone target cost and productivity on several fronts at once:
- Lower total cost of ownership by consolidating phone, video, SMS, fax, and contact center from 4+ vendors onto one platform
- Time back per employee as AI handles transcription, call wrap-up, and CRM logging
- Faster ticket resolution through real-time AI assist and a unified omnichannel queue
- Deflection of routine contact via the Smart Virtual Concierge before it reaches an agent
Verified, customer-approved deployment metrics publish on the case studies page as they roll out through 2026.
Compliance-ready for every industry
- Healthcare: HIPAA BAA, EHR integration, clinical communication workflows
- Financial services: FINRA, PCI-DSS, trade-floor recording
- Legal: privilege-safe retention, conflict-check workflows
- Insurance: TCPA-compliant predictive dialing, policy-holder servicing
- Real estate: multi-office, multi-agent with centralized compliance recording
- Education: FERPA-aware student communications, district-wide deployments
Talk to enterprise sales
Pricing is custom for enterprise deployments and reflects seat count, region, channel mix, contact-center tier, and integration scope. A typical proposal includes seat licensing, dedicated support, SLA commitments, and white-glove deployment services.
- Sales phone: +1 (608) 795-3733
- Sales email: support@dialphone.com
- Or: request a custom proposal
See how DialPhone compares to RingCentral at enterprise scale → · See enterprise alternatives to 8x8 →