business communications DialPhone’s business SMS platform delivers 98 percent open rates, AI-drafted replies, shared team inboxes, and TCPA + 10DLC compliance out of the box. Instead of stitching together a texting vendor, a compliance consultant, and a CRM sync tool, you get one platform that handles inbound support, outbound campaigns, appointment reminders, and payment requests, inside the same app your team already uses for calls.
AI SMS drafting with context-aware replies
Every incoming text gets a suggested reply based on the full conversation history, the customer’s CRM record, and your approved playbooks — informed by AI-powered call transcription from prior voice touchpoints. Reps edit or send with one tap. The AI learns your tone over time. You stop typing the same five responses to the same five questions.
Interactive Text Receptionist for 24/7 FAQ handling
Common inbound questions, store hours, order status, password reset, appointment confirmation, get answered by a generative AI over SMS, 24 hours a day — pair it with our bilingual AI receptionist for EN/ES voice coverage. When the customer asks something the AI can’t handle, the thread routes to a teammate with context — so routine inquiries self-serve over SMS and your team only handles what genuinely needs a person.
Shared team inboxes that prevent collision
One phone number, many teammates. DialPhone’s shared inbox shows who is replying to what, prevents two people from replying at the same time, routes incoming threads by role or skill, and keeps a complete audit trail. Role-based permissions let managers see everything while individual agents only see their assigned threads.
Compliance built in
The FUD around TCPA and 10DLC is real, and it’s a blocker that kills SMS projects at many SMBs. DialPhone handles it.
- TCPA compliance: opt-in tracking, written consent capture, quiet-hours enforcement (8pm–8am local), prior express consent logging
- 10DLC registration: we guide you through The Campaign Registry, brand vetting, and campaign approval. Most customers are live in 5 to 10 business days.
- STOP-keyword handling: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT are auto-suppressed with compliant confirmation message
- Consent audit trail: every opt-in and opt-out is timestamped and exportable for legal review
- Toll-free and short-code options: for high-volume senders who need higher throughput
Learn more about 10DLC registration → · See the TCPA glossary entry →
Secure payment requests via SMS
Send a payment link inside a text message, customer taps, pays with Apple Pay, Google Pay, or a credit card, and you get the confirmation in real time. PCI-DSS compliant by default. Great for services businesses that want to eliminate “mail us a check” or “call back to pay”. Healthcare practices use it for copay collection.
High-Volume SMS for marketing campaigns
The standalone High-Volume SMS add-on is for outbound marketing at scale, product launches, flash sales, event reminders, re-engagement blasts. Includes A/B testing, segmentation, link click tracking, and post-send reporting. Custom pricing based on volume. For teams weighing text-based outreach against pre-recorded phone alerts, see how SMS compares with voice broadcasting on consent rules and reach.
Analytics and campaign tracking
Every outbound campaign tracks deliverability, open rates, click-through (if links are used), STOP-rate, and conversion. Every inbound thread tracks first-response-time, resolution time, and customer sentiment. Pipe the data to your BI stack via the Analytics API or view it in the DialPhone dashboard.
Works inside Microsoft Teams
Integrate with Microsoft Teams so reps text customers without leaving Teams. Same inbox, same compliance, same AI drafting, embedded as a Teams app.
Pricing
SMS is included in every DialPhone business phone plan. The differences between tiers:
- Core, $24/user/mo: 1-to-1 SMS and basic shared inbox
- Advanced, $34/user/mo: AI SMS drafting, Proactive Workflow Automation, campaign tracking
- Ultra, $54/user/mo: Advanced analytics, real-time reporting, priority carrier throughput
- High-Volume SMS add-on: custom pricing for marketing-scale campaigns
See full business phone pricing →
Built for these use cases
- Customer support: shared inbox with AI drafting cuts first-response time by 60 percent
- Appointment reminders: healthcare, beauty, trades, automotive, reduce no-shows by 25 to 40 percent
- Sales follow-up: reps text leads with AI-drafted cadences, sync results to Salesforce
- Ecommerce: shipping updates, return processing, abandoned-cart recovery
- Payment collection: secure pay-by-text links for services businesses
- Two-factor authentication: business-grade number for 2FA codes (Ultra plan)
How to choose a business SMS platform
Business texting tools range from bare bulk-SMS senders to full conversational platforms. The right fit depends on whether you’re running two-way conversations, marketing campaigns, or both. Weigh five criteria:
- 10DLC and TCPA compliance, handled for you. US business texting requires 10DLC brand and campaign registration; unregistered numbers get filtered or blocked by carriers. Confirm the platform registers 10DLC for you and enforces opt-out (STOP) handling and consent records — TCPA violations carry per-message penalties.
- Two-way conversations vs. blast-only. A shared team inbox with assignment and history is essential for support and sales conversations. Blast-only tools handle campaigns but collapse on real back-and-forth. Decide which you need — or pick one that does both.
- AI assistance. Context-aware AI drafting and 24/7 auto-reply to common questions turn texting from a manual chore into a system that scales without headcount. This is the line between a 2020-era SMS tool and a current one.
- Number type. Local 10DLC numbers, toll-free, and short codes behave differently on throughput, cost, and trust. Most SMBs want a local SMS-enabled business number; high-volume marketing may justify a short code.
- Where it lives. A platform that works inside the tools you already use — Microsoft Teams, your CRM, a shared inbox — beats a standalone app your team forgets to check.
The shortcut: prioritize built-in 10DLC/TCPA compliance and a real shared inbox first; add AI drafting and CRM/Teams integration to scale. A texting tool that makes you handle registration and compliance yourself is a liability, not a shortcut.
Get a local SMS-enabled number in any US area code
A2P 10DLC compliance gets you onto the carrier network. A recognizable local area code gets you read. Recipients open texts from familiar NPAs at materially higher rates than they do from unknown long codes — and reply rates climb in step. DialPhone provisions SMS-enabled local numbers in every active US area code, pre-registers them to your 10DLC brand and campaign, and ports existing numbers in 2 to 5 business days. Pick the metro your customers actually live in, and your campaign answer rates lift before you change a single message template.
- Manhattan (212)
- Los Angeles (213)
- San Francisco (415)
- Chicago (312)
- Miami (305)
- Atlanta (404)
- Boston (617)
- Houston (713)
Explore the business SMS library
- HIPAA-compliant texting
- 10DLC registration guide
- 10DLC compliance
- TCPA compliance
- Do Not Call list (DNC)
- Voice broadcasting
- Customer communication platform for SMBs
For a full view of the business phone system that ships with SMS, see the AI business phone system product page or start a free 14-day trial with no credit card.