Conversation intelligence software, no second contract
Transcription, search and analytics on the calls you already make — inside the phone plan, not bolted on top of it.
- Every call transcribed
- Searchable, not sampled
- No second contract
Conversation intelligence has a pricing problem
The category works: these tools capture and transcribe calls to surface what actually happened. The obstacle is how they are sold — a separate contract on top of what you already pay for phone service.
For a twelve-person sales team, that second subscription frequently costs more than the phone system it analyses.
| Standalone platform | DialPhone | |
|---|---|---|
| Contract | Separate from your phone system | The same plan |
| Priced | Per seat, on top of telephony | Included in the plan you already have |
| Setup | An integration project | Already connected to the calls |
| Depth | Deeper analysis, coaching workflows, deal intelligence | Transcription, search and analytics |
| Best for | Large sales orgs with dedicated revenue ops | Teams that want the basics working |
We are not claiming parity with Gong. We are claiming that most small teams do not need Gong, and currently get nothing — because the only option they were ever shown was priced for someone else.
What you get when AI is included
The honest limits
Deal scoringAutomated pipeline risk detectionRep-versus-rep leaderboardsCoaching workflows
Transcription accuracy varies with audio quality, accents and crosstalk. Any vendor quoting a single accuracy percentage is quoting a lab number. Test it on your own calls during the trial, with your own team, on your normal lines.
Dedicated revenue operations staff, formal call scoring, a coaching programme — that is what the specialist platforms are for, and they are better at it. This is for teams who want their calls searchable and their analytics live without a second contract.
Where each capability starts
The tiers are cumulative rather than alternative — each is the one before it plus something. Rates are on pricing.
- BasicEverything most teams actually use
- Full transcription
- Live captions
- Search across calls
- ProfessionalOnce calls feed a CRM
- Workflow automation
- Bi-directional sync, Salesforce included
- EnterpriseOnce someone is watching live
- Real-time analytics
- Unlimited storage
Frequently asked questions
Is conversation intelligence included or an add-on?
Included rather than licensed separately, but not on the entry plan: transcription, captions and search are on Professional, and real-time analytics on Enterprise — see pricing for the breakdown. There is no separate conversation intelligence licence.
How is this different from Gong?
Gong is a specialist platform with deeper analysis, coaching workflows and deal intelligence, bought separately and priced accordingly. DialPhone gives you transcription, search and analytics inside the phone plan. Different tools for different team sizes, and we would rather say which is which.
How accurate is the transcription?
It varies with audio quality, accents and crosstalk, and we will not quote you a single number for it. Test it on your own calls during the trial rather than trusting a published figure — ours or anyone else’s.
Are all calls transcribed, or a sample?
All of them, not a sample — every call, automatically, on Professional and Enterprise. Basic covers the calls and voicemail transcription but not call transcription; see pricing for the split.
Do I need to tell people calls are recorded?
Yes. Recording consent law varies by state and several US states require all parties to consent. Confirm your obligations for the states you call into before you switch recording on.
Can I search across the whole team’s calls?
Yes, subject to your permission settings.
Search a week of your own calls.
Fourteen days, no card, no second contract. Run a search you actually care about and see what comes back.
No credit card required · No separate licence · Cancel anytime