A phone system for remote and hybrid teams, 911 included
One business number that follows each person across desk, laptop and phone — and an emergency address that moves with them instead of staying in a config file.
- E911 on every plan
- US & Canada
- No per-device charge
Four things that break when the team stops sharing a building
Distributed calling fails in predictable ways. Most vendor pages open with a softphone feature list; these are the things that actually go wrong, and each one is answered further down.
Legacy systems register one location — the office. A remote employee dialling 911 can route emergency services to a building they are forty miles from.
The 911 obligation911 is the one that carries real liability
If you read one section, read this one. Dispatchable location is where distributed teams get caught: an address that was accurate when the system was configured is wrong the moment somebody works from home, and the obligation does not pause because your team is remote.
- Direct 911 diallingKari’s LawNo 9, no access code, no prefix.Straightforward — until someone is on a device nobody configured.
- On-site notificationKari’s LawSomeone at a central point is told a 911 call was placed.There is no front desk to notify when the site is a spare room.
- Dispatchable locationRAY BAUM’S Act §506A validated street address plus the floor, suite or unit.This is where distributed teams get caught. The address was right when it was configured.
The location follows the user rather than sitting in a configuration file, and it is on the entry tier — not held back for an enterprise plan. A twelve-person distributed team carries the same obligation as a five-hundred-person one, so it would be an odd thing to charge extra for.
FCC — MLTS 911 requirementsRequirements here are cited from the FCC directly rather than from a vendor or law-firm summary. None of it is legal advice — confirm what your organisation owes with counsel, and do not assume any platform discharges it for you.
One number, every device
Softphone apps on desktop and mobile ring your business number, so nobody has to publish a personal mobile — and nothing walks out of the door with them when they leave.
Hours that reflect three time zones
Ring groups try several people in order and call queues hold callers rather than dropping them to voicemail. Drag through a day and see who the call would actually reach.
Seattle and Austin are both open — the ring group tries them in order.
Frequently asked questions
How does 911 work for remote employees?
E911 with dynamic location sends the caller’s current dispatchable address rather than the registered office, and it is included on every plan.
Is my business compliant if staff work from home?
Kari’s Law and RAY BAUM’S Act still apply. You need direct 911 dialling, on-site notification, and a dispatchable location for each caller. Verify your specific obligations with counsel rather than assuming any platform covers them for you.
Can employees use their own phones without giving out their number?
Yes. The softphone app places calls from your business number.
Does call history sync across devices?
Yes — calls, voicemail and texts appear on desktop and mobile.
Do I need a different plan for remote staff?
No. There is no remote-work tier and no per-device charge — see pricing for what each tier does add.
Does it handle multiple time zones?
Business hours and after-hours routing are configurable per location and team.
What happens if someone’s internet drops mid-call?
Confirm failover behaviour with support before you rely on it. Call forwarding to a mobile number is the usual fallback and is on every plan.
Dial 911 from a spare room.
Fourteen days, no card. Set a remote user up and check what address the test call actually reports — that is the only answer worth having.
No credit card required · E911 on every plan · Cancel anytime