VoIP Business Phone Service, AI Included
Calls, texts, meetings and fax on one number — with E911 dynamic location and free porting on every plan, and AI transcription and the 24/7 receptionist included from Professional rather than sold as add-ons.
- AI on Professional
- 99.99% uptime
- Free number porting
- 3,000+ integrations
Everything here is on the plan
The comparison that matters is not feature-for-feature — most platforms in this category can list the same capabilities. It is which of them sit inside the number you were quoted.
On every DialPhone plan
- AI call transcriptionEntry plan, every call
- Live captionsCalls and meetings
- 24/7 AI receptionistAnswers, books, routes
- Call queues and ring groupsNo seat booster
- Business SMSFrom your business number
- E911 with dynamic locationAll plans
- Number portingFree, incl. toll-free
- Video, chat and faxNot four subscriptions
What the add-on model looks like
The larger incumbents sell the same capabilities as separately priced modules. RingCentral publishes an AI Receptionist add-on, a Conversational Intelligence add-on, a Call Queues Booster and a Business SMS Booster alongside its plan tiers, and states that its AI Assistant “includes different skills based on the tier”.
None of that is hidden — it is on their pricing page. The point is what it does to a quote: the number you compare against is the plan, and the number you pay is the plan plus the modules that make it do the things you were comparing.
Add-on names and availability are as published by RingCentral and can change. Check both current pricing pages before you decide — ours included.
Four contracts. One platform.
Most teams under 200 people hold four separate agreements, and the cost that hurts is not the four invoices. It is that one customer conversation crosses all four and none of them can see the others.
- Video to 150 participants
- Team chat
- Business SMS
- Online fax
From Traditional PBX to a Modern Business Phone System
If you’re moving away from a traditional PBX, three key things change. No complex installation, no on-site installer, and no disruption to your business.
AI on one plan, not sold as modules
Not a chatbot bolted to a phone system. Four things that run on every call without anyone turning them on, and show up in the work within a week.
Every call is transcribed and searchable
Not sampled, and not only the ones someone remembered to flag. A support lead searches last month’s calls instead of replaying audio.
Live captions during the call
Also makes conversations accessible to participants who need them.
Voicemail arrives as text
Read it instead of playing it.
Transcription accuracy varies with audio quality, accents and crosstalk. Test it on your own calls during the trial rather than trusting a published figure — that is true of every vendor in this category, ours included.
Call routing that matches how you actually work
Five settings cover almost every arrangement a team under 200 people needs. None of them are a paid booster.
Everyone in the group rings together. The first to pick up gets the call, and nobody reaches voicemail because a single line was busy.
- Auto attendant and IVRAnswer and direct callers without a receptionist — "press 1 for sales" through to multi-level menus.
- Ring groupsTry several people in sequence or simultaneously before a call reaches voicemail. For a small team with no front desk, this is the single highest-impact setting on the platform.
- Call queuesHold a second caller rather than dropping them. Most first-time callers who reach voicemail do not leave a message — they call the next result.
- Multi-site routingEach location keeps its own local number and its own hours while sharing one system. Three clinics under one main number, routed by time of day and staffing, with callers never learning your internal structure.
- Skill and language routingSend a caller to someone who can actually help rather than whoever is free.
Everything else in the same app
A business phone system stops being only a phone system fairly quickly. These all run on the same number, the same directory and the same bill.
On the same number
- Business SMSTwo-way texting from the number you call from, with shared inboxes and 10DLC registration handled.
- Video MeetingsHD video for large rooms, live captions during the call, and a summary when it ends.
- Team ChatChannels, threads and presence, so the internal conversation sits beside the customer one.
- Online FaxFax as a file in 105 countries, without keeping a dedicated line alive for one department.
When calls need more than routing
- AI ReceptionistAnswers on the first ring in English, Spanish or French, books the appointment, passes the rest to a person.
- AI Contact CenterQueues, omnichannel routing and analytics that read every interaction rather than a sampled few.
- Microsoft TeamsKeep Teams as the interface and put real PSTN calling behind it, via Operator Connect or Direct Routing.
- Sales TeamsOutbound dialling, live coaching and CRM records written without a rep retyping the call.
Security, encryption, and E911
Frequently asked questions
So what does cost extra?
Higher tiers, not modules. Moving up a plan adds things like bi-directional CRM sync and live analytics — but the AI receptionist, transcription, queues and SMS do not get unbundled and re-sold to you. The tier breakdown is on pricing.
Is AI included on the cheapest plan?
No, and the plan names say so. Basic at $9.99 covers calls, SMS, the IVR and voicemail transcription. AI transcription, the AI receptionist and call recording are on Professional at $17.99 — see pricing for the tier breakdown.
How much internet bandwidth do I need?
Roughly 100 kbps per concurrent call in each direction. Ten simultaneous calls need about 1 Mbps up and down, with headroom.
Do I need desk phones?
No. Desktop and mobile apps ring your business number. Desk phones remain supported if you prefer them.
What happens to 911 when someone works from home?
E911 with dynamic location sends the caller’s current dispatchable address rather than your registered office. Included on all three plans.
How long does setup take?
Most teams under 25 people configure in an afternoon. Porting existing numbers runs on your current carrier’s timeline, and costs nothing on any plan.
Does it work with my CRM?
Bi-directional sync starts on the Advanced tier, plus 3,000+ tools via Zapier. Confirm native support for your specific CRM before committing.
Test it on your own calls.
Fourteen days, no card, nothing to port. Hear how the transcription does on your own audio.
No credit card required · Free number porting · Cancel anytime