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Multi-site

An enterprise phone system for many locations

Every site keeps its local number and its own routing rules, on one platform with one directory. Read the disqualification list before you shortlist us.

See how routing worksOr start a 14-day trial.
  • Multi-site routing on every plan
  • No quote gate
  • No deployment project
Qualification

Read this before you shortlist us

Most enterprise pages describe a company that does not exist. This one starts by telling you when to stop reading.

Do not shortlist us if you need
On-premise PBX hardwareOr a hybrid on-prem deployment.
Enterprise contact-center scaleIf you are sizing in thousands of concurrent agents, this is not it.
Workforce managementForecasting, scheduling, adherence.
Wholesale voice terminationOr carrier interconnect.
A six-month deployment programmeRun by a dedicated implementation team.
Deep custom IVR scriptingMaintained by professional services.

Those are real requirements and real vendors serve them. NiCE, Genesys, Cisco and Avaya exist for this. We would rather lose the evaluation now than in procurement.

We fit when you are
50 to 500 employeesAcross several sites.
Consolidating a mixed estatePhone, video, chat and fax on separate contracts.
Running lean ITWith no appetite for a deployment project.
Buying on total platform costRather than on per-feature depth.
Multi-site

What multi-site actually means here

A nine-branch operation can present nine local area codes, route each to its own team during business hours, and fall back to a shared after-hours queue at night. Multi-site routing is on every plan, including the entry tier — it is not an enterprise upsell.

What the caller gets
(617) 555-0114Boston, MARings Boston support
A local area code, not a switchboard in another state.
What you administer
  • Platforms1
  • Directories1
  • Recording policies1
  • Sets of routing rules9
Nine sets of rules, one place to change them.
Administration

One admin panel, every site

Centralised user management, permissions and call recording policy sit in one place rather than in nine. Tiers are named on pricing.

Top tierLive, not yesterdayQueue depth, wait time and agent state as they are right now — not as they were in a report you read this morning.
Users and permissionsWho exists, what they can see and what they can change — set once, across every site.
Recording policyOne policy applied everywhere, rather than nine local settings nobody audits.
Also on the top tier
Unlimited storageUsually the binding constraint on recording retention at this sizeA named CSMOne person who knows your estate, rather than a ticket queue
Reliability & security

What your security team will ask for

99.99%Uptime target
End-to-endEncryption
SevenLayers of security
  • SOC 2status on request
  • GDPRready
  • HIPAAready

“Ready” is precise, not hedged. The controls and the Business Associate Agreement path exist, but no regulator certifies software for HIPAA. Any vendor telling your security team otherwise is a vendor to check carefully.

E911 with dynamic location, on every plan

Two federal rules apply to multi-line telephone systems, and they ask for different things. This is the item most often missed once staff are remote across several states.

Kari’s LawA 911 call must go straight through with no 9 or access code first, and must raise a notification at a central point on site.
RAY BAUM’S Act §506The call must carry a dispatchable location — a validated street address plus the floor, suite or room — so responders get a place, not just a number.
FCC — MLTS 911 requirements
FAQ

Frequently asked questions

How many users does DialPhone support?

It is built for organisations running many locations rather than for enterprise call-center scale. If you are sizing a contact center in the thousands of concurrent agents, look at enterprise CCaaS vendors instead — see who should not shortlist us.

Can each location have its own number and routing?

Yes. Multi-site routing is on every plan, including the entry tier. It is not an enterprise upsell.

Do you support single sign-on?

Confirm current SSO and directory sync support with us before you shortlist. It is not documented in our published materials, and we would rather say so than let you find out during a security review.

Is there an implementation programme?

No. It is designed to be self-serve, with a named customer success manager on the top tier. If you need a formal deployment project, treat that as a signal to look elsewhere.

Do you publish pricing?

Yes — all three tiers are on the pricing page, with no gate. There is no “contact sales for pricing” step, so your procurement team can model it without booking a call.

What is your uptime figure?

99.99% monthly uptime on Enterprise, backed by service credits rather than a goodwill conversation. That is the top row of the published SLA schedule — Professional carries 99.95% and Basic 99.9%, and pricing states all three. The figure is the one the contract pays out against, not an internal target.

Where does recording data live, and for how long?

Retention is set by one policy across every site rather than per location, and the top tier removes the storage ceiling — which is usually what binds retention at this size.

Bring us your hardest site.

Fourteen days, no card, no deployment project. Set up the branch with the messiest routing and see whether it holds.

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