A phone system for sales teams that logs itself
Calls, texts and CRM records that stay in sync without a rep typing anything — and an honest line about the one thing we do not do.
- Calls log themselves
- Every call transcribed
- No power dialer
The loop that breaks every day
Follow one deal through a normal week and you find the same gap. None of these moments looks like a failure while it is happening.
- Tue 10:14A rep calls a prospectThe call goes well. Twenty minutes of detail nobody else in the company now has.
- Tue 10:41Another call comes inThe rep means to log the first one. It moves down the list.
- Tue 14:30Logged from memory — or not at allFour hours later, the version that reaches the CRM is a summary of a summary.
- Tue 19:02The prospect texts backTo the rep’s mobile. It is now in exactly one place, and that place is a personal phone.
- Wed 09:00Someone else picks up the accountThey open the record and see one call, no notes, and no text.
The cost is not the admin minutes. It is that your pipeline data describes a different week than the one that happened.
What closes it
Four mechanisms, and they only work together — logging without transcription still loses the detail, and transcription without shared threads still strands the reply on one phone.
Writes calls and texts to the contact record automatically, and reads back from the CRM so the phone system knows who is calling before anyone answers.
Call ended · 8m 12sWritten to the contact record, with the transcriptPhone → CRMIncoming · Priya RamanName and deal stage pulled before it ringsCRM → PhoneBi-directional is the part that matters. A one-way integration still leaves your reps updating two systems.
Said plainly, before you trial it
DialPhone does not have a power dialer. Whether that rules us out depends on one number, so here it is as a question rather than a footnote.
How many dials does a rep make in a day?Consultative, lower volume, higher value per call — where the work is what happened on the call rather than how many were placed. Transcription and CRM sync are worth more to you than dialling speed.
Calling from the area code you sell into
Prospects answer local numbers more often than unfamiliar ones. Run numbers in the area codes you sell into, all routing back into one system — multi-site routing is on every plan.
The coaching half of this lives on AI Conversation Expert, and the rates for everything on this page are published in full on pricing.
Frequently asked questions
Which CRMs does DialPhone integrate with?
Bi-directional sync is on the Advanced tier, plus 3,000+ tools via Zapier. Confirm your specific CRM is natively supported before you commit — we would rather you check than assume.
Does DialPhone have a power dialer?
No. For high-volume outbound, use a specialist. DialPhone suits consultative selling at lower call volumes — see the gap, said plainly.
Are calls logged automatically?
Yes. Calls and texts write to the contact record without a rep entering them.
Are all sales calls transcribed?
On Professional and Enterprise, yes — automatically, with the transcript searchable afterwards. Basic covers the calls themselves and voicemail transcription, but not live call transcription; see pricing for the split.
Can the team share a text thread with a prospect?
Yes. Threads are shared, so a reply does not sit unseen on one rep’s phone.
Do I need to tell prospects calls are recorded?
Yes. Recording consent law varies by state and several require all parties to consent. Confirm your obligations for the states you call into before you switch recording on.
Which plan should a sales team buy?
Advanced, for most teams — CRM sync and AI SMS drafting both start there. Rates are on pricing.
Check the record after one real week.
Fourteen days, no card. Run it on live deals, then open the CRM on Friday and see whether it describes the week you actually had.
No credit card required · No power dialer · Cancel anytime