Business texting that actually arrives
Two-way texting from your existing number, with 10DLC registration handled rather than left to you.
- 10DLC handled
- Your existing number
- Shared team threads
Before features: the reason most business texting fails
Business texting in the US is gated by carrier registration, and this is where most teams get stuck. Ten-digit long code (10DLC) is the framework US carriers use for application-to-person (A2P) messaging from a normal local number.
- You send the message
- Your app shows it as sentSent
- The carrier filters it silently
Never arrives. Nothing tells you.
- You send the message
- Your app shows it as sentSent
- The carrier passes it through
Delivered, at your vetted throughput.
Teams often discover this weeks in, after a campaign quietly reaches nobody.
Registration has three parts
- 01Brand registrationYour legal entity, verified against public records.
- 02Campaign registrationWhat you send, with sample messages and opt-in proof.
- 03Carrier vettingSets your throughput — the messages per minute you are allowed to send.
All threeDialPhone submits and maintains brand registration, campaign registration and carrier vetting on your behalf.
What the rules actually require of you
Registration is the carriers’ layer. The legal layer is separate and stays your responsibility.
- Documented opt-in before the first message
- A working opt-out on every campaign
- Honouring STOP requests
Governed by the Telephone Consumer Protection Act and enforced through the FCC’s rules on telemarketing and robocalls.
- Brand registration submitted and maintained
- Campaign registration and sample messages
- Carrier vetting and throughput
- Consent and opt-out records kept
No platform makes you compliant. Ours keeps the records that let you show you were.
What a compliant message looks like
The obligations above are easier to picture against an actual message than as a list. This is one, with the parts that matter marked.
Northgate Insurance1: your policy renewal is due 14 March. Reply YES to confirm2, or call us on (512) 555-0187. Reply STOP to opt out.3
- Who is textingThe business named in the message is the brand the campaign was registered under. A recipient who cannot tell who this is reports it as spam, and reports are what carrier filtering learns from.
- What the campaign said it would sendRegistration includes sample messages. Traffic that does not resemble them is what gets a campaign throttled — the mismatch is the problem, not the volume.
- The way outA working opt-out on every campaign is the obligation that stays yours. STOP is handled automatically and the record is kept, but the wording has to be in the message you send.
Where DialPhone sits in your stack
One number, one thread
Texting runs on the same number your customers already call, with the call history beside it — so whoever picks up the conversation sees the last call as well as the last text.
AI SMS drafting
Writes the first version of a reply from the thread context.
You edit and send. It does not send on its own.
Bi-directional CRM sync
Texts are written back to the contact record, so your CRM is not missing half the conversation.
The thread does not leave with them
Two-way threads are visible to the whole team, which is the difference between business texting and someone’s personal phone. When a colleague is out, the conversation is still there.
Texting is part of the plan rather than a line item on it — the rates are published in full, including the 10DLC registration fees the carriers set and we pass through. If you are weighing this against a standalone texting tool, the comparison pages show which competitors hold SMS back to a higher tier.
Frequently asked questions
What is 10DLC and do I need it?
10DLC is the US carrier framework for business texting from a local number. You need it for any business texting to US mobile numbers. DialPhone registers you.
How long does 10DLC registration take?
Brand registration is usually fast; campaign vetting is the variable step. Confirm the current window with support before planning a launch date — we would rather you plan against a real number than a published average.
Why are my business texts not being delivered?
Almost always unregistered 10DLC. Carriers filter unregistered A2P traffic silently, so messages show as sent without ever arriving.
Can I text from my existing business number?
Yes. Your voice number can be enabled for texting, so customers use one number — see business phone for how that works alongside porting.
Does DialPhone make me TCPA compliant?
No platform can. DialPhone keeps consent and opt-out records; documented opt-in and honouring STOP remain your obligation.
Can I send marketing blasts?
It is built for conversations, not broadcast campaigns. High-volume marketing belongs in a dedicated platform.
Does texting work in Canada?
Canadian messaging follows CRTC rules and a different registration path. Confirm current coverage with support.
Find out if your texts are arriving.
Fourteen days, no card. Register your number and watch the delivery receipts come back.
No credit card required · Carrier fees set by the carriers · Cancel anytime