Team chat that can see the call
Internal messaging that sits beside the call and text history, on the same platform as your phone system.
- Beside the call history
- No separate licence
- Keep Slack if it works
Should you replace Slack?
If Slack is working, keep Slack.
Slack and Microsoft Teams are excellent at what they do, and your team already knows them. Replacing a working chat tool is disruptive, unpopular, and rarely pays for itself. If chat is not a problem for you, do not make it one.
DialPhone includes team chat because it comes with the platform — not because we think you should rip anything out.
Which leaves the obvious question: if you keep Slack, what is this for? The split is not by feature, it is by who the conversation is about. Project channels, standups and everything internal stay where your team already lives. What changes is the note about this customer, on this call — that belongs on their record, not in a channel someone has to search later.
When the conversation about a customer is split from the conversation with them
Sarah Chen calls about her March renewal and asks whether it can be split across two invoices. The rep does not know, so they switch to a chat app, retype the question from memory, wait, get “finance says that is fine on annual” back, and switch again to answer her. The call is in one tool. The answer is in another. Neither knows about the other.
The second case is simpler: if you are paying separately for chat while already paying for phone, and that chat is doing nothing Slack-specific, the line item is avoidable.
What it does, and what it does not
- Channels and direct messagesWith file sharing, the way you already expect it to work.
- Threads attached to a contactInternal discussion sits with the call and text history for that customer.
- Presence, on desktop and mobileWho is available before you interrupt them, in the same apps that ring for calls.
- One appCalls, meetings, chat and SMS, rather than switching between them.
- Included on every planNo separate chat licence to buy or manage.
- No Slack app ecosystemThere is no equivalent of the thousands of Slack integrations. If your workflows are wired into Slack apps, stay there.
- Zapier is not the same thingDialPhone connects to 3,000+ tools through Zapier, which covers automation but is not a native app surface inside chat.
- Not a project management toolNo boards, no task assignment, no docs.
Frequently asked questions
Should I replace Slack with DialPhone team chat?
Usually not. Replace it only if you are paying for chat separately and your team does not depend on Slack integrations.
Is team chat included or an add-on?
Included on all plans, with no separate chat licence. See pricing for what each tier covers.
Can I use DialPhone calling with Microsoft Teams?
Yes. See DialPhone for Microsoft Teams — you keep Teams for chat and get DialPhone for calling.
Does chat connect to the phone system?
That is the point. Internal threads sit beside the call and text history for the same contact.
Can we import our Slack history?
Assume not, and plan for it. Nothing here is built to migrate a Slack workspace, which is one more reason the honest answer on this page is usually to keep the one you have. Confirm the current position with support before you commit either way.
Does it work on mobile?
Yes — the same desktop and mobile apps that ring for calls carry chat and presence, so there is no second app for your team to install.
How many people can be in a channel?
Team chat is sized for the people on your DialPhone account rather than for a community. If you are running channels in the hundreds, that is a sign Slack is the right tool for you.
Can external people join a channel?
Confirm guest access with support before you plan around it.
Are chat messages retained and searchable?
Retention follows your plan’s storage allowance, and the top tier includes unlimited storage. See pricing for which tier that is.
The honest answer is usually no.
Fourteen days, no card. If your chat tool is working, this page told you to keep it — the trial is for the calls.
No credit card required · No separate chat licence · Cancel anytime