One UCaaS platform. Eight products.
Calls, texts, meetings, fax and chat on one number and one plan — and an AI layer that already knows about all of them, because it is not a separate product bolted on afterwards.
- One plan, no per-product add-ons
- US & Canada coverage
Most teams do not have a phone problem. They have four vendors.
The usual stack is a phone provider, a texting tool nobody administers, a meetings subscription, and a fax line kept alive for one department. Each works. The cost is not really the four invoices — it is that a customer conversation crosses all four and none of them can see the others.
- One number across every channelA customer who called yesterday and texted today is one thread, not two systems that have never met. The context follows the number.
- The AI is in the product, not on the invoiceTranscription, captions and the receptionist are part of the platform rather than a per-seat upsell layered on afterwards.
- One admin surfaceUsers, numbers, routing rules and permissions are set once. Adding video or fax to someone is a toggle, not a second procurement.
- One renewal, one support queueWhen something breaks mid-call there is no question of whose vendor owns it, because there is one vendor.
The full product line
Communication
The channels themselves. Every one of them runs on the same number, the same directory and the same admin console.
- AI Business PhoneYour business number on desktop and mobile, with calls transcribed and logged without anyone taking notes.
- Video MeetingsHD video for large rooms, with live captions during the call and a summary waiting when it ends.
- Business SMSTwo-way texting from the number you already call from, with shared inboxes and 10DLC registration handled.
- Online FaxFax as a file rather than paper, in 105 countries, without keeping a dedicated line alive for it.
- Team ChatChannels, threads and presence for the internal half of the conversation, in the same app as the external half.
AI
Not a separate product line. These read and act on the channels above, which is why they need no integration work to start.
- AI ReceptionistAnswers on the first ring in English, Spanish or French, books the appointment, and hands everything else to a person with a summary.
- AI Contact CenterQueues, omnichannel routing and analytics that read every interaction rather than the handful a supervisor had time to sample.
- AI Conversation ExpertCoaching while the call is still happening, and the CRM record written afterwards without a rep retyping it.
Where most teams start
If you are replacing a phone system, start at AI Business Phone and read AI Receptionist second — between them they cover both the calls you answer and the ones arriving at 7pm. If you are replacing a contact center, start at AI Contact Center, which is the only page here that assumes queues and supervisors.
If what you actually need is for a specific team to work differently — a sales floor, a clinic, a firm with retention obligations — the Solutions hub is the better entry point. Same platform, organised by who is using it.
Frequently asked questions
Is this one product or eight separate subscriptions?
One. The eight pages describe capabilities of a single platform on a single plan, not modules that are quoted and billed separately. That is the difference the rest of this page is arguing for.
Do we have to adopt all of it at once?
No, and most teams do not. The common starting point is the phone plus the receptionist, because together they cover the hours nobody is at the desk. Chat, video and fax are already there when you want them.
What does the AI do without any setup work?
Transcription and live captions run on calls and meetings from the start. Routing rules, CRM logging and coaching prompts are the parts you configure, because they depend on how your team is organised.
How do I work out which of these my team needs?
Start from the team rather than the feature list. Solutions groups the same platform by who is using it — sales floor, clinic front desk, distributed team — and each page says which products carry the weight for that shape of business.
What does it cost?
Rates are published tier by tier on pricing, rather than held behind a call with a sales rep. There is no per-product line item to add on top.
Put it on your own numbers.
Fourteen days, no card, nothing to port until you decide to. Run your real calls and texts through it and see what the transcripts look like.
No credit card required · Free number porting · Cancel anytime