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Small business

A small business phone system for five to fifty

Calls, texts, video, chat and fax on a single plan, with the AI stack a tier up — and ring groups so a call finds a person before it finds voicemail.

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  • Free number porting
  • No desk phones required
At your headcount

The plan does not change shape as you grow

Five people and fifty people get the same tier, the same features and one renewal date. What changes is the seat count. Rates are published in full on pricing, so the monthly total at your headcount is arithmetic you can do yourself.

Most teams under 25 should start on Basic and move up when they need the AI stack, call recording or CRM sync. Basic is a real plan rather than a demo, but it is the tier without AI, and the honest version of that sentence says so.

Voicemail transcriptionEvery voicemail arrives as text in your inbox, on the entry tier. Call transcription and recording are AI features and sit on Professional.On the entry plan
E911Emergency calls carry a registered address, so a 911 dispatcher gets a location and not just a number.On the entry plan
Free number portingBring the number customers already have, including toll-free. No fee to move it, on any plan.On the entry plan
Step up only for
  • CRM syncProfessional
  • Live analyticsEnterprise
Compare the tiers
Consolidation

What comes off your other bills

The saving is rarely the phone line. It is the four subscriptions beside it.

What a 10-person team commonly runsFour vendors, four renewal dates
Phone systemRenews Feb
Video toolRenews May
Chat toolRenews Aug
Fax serviceRenews Nov
On DialPhoneOne plan, one renewal date
  • Video to 150 participants
  • Team chat
  • Business SMS
  • Online fax
Same plan, every seat
The real cost

The problem that actually costs you money

A six-person business has no front desk. Calls hit whoever is free, and when nobody is, they hit voicemail — and most first-time callers do not leave one. They call the next result.

  1. Call comes inFirst-time caller
  2. Nobody freeNo front desk to catch it
  3. VoicemailMost callers never leave one
  4. Calls the next resultYou never hear about it

The expensive failure is not the monthly bill. It is the call nobody answered.

Ring groupsA call tries several people before it reaches voicemail, so "whoever is free" is a rule rather than luck.
Call queuesThe second caller holds their place instead of bouncing off a busy line.
Auto attendantCallers reach the right person without a human router in front of them.

If the gap is after-hours rather than daytime coverage, the AI Receptionist answers outside working hours as an add-on.

Honest comparison

Where cheaper providers win

Small-business VoIP is a crowded category, and our $9.99 entry tier leads on headline price only because it is the one without AI or call recording. Where somebody else is the better buy at your size, here is who.

1–15 people
QuoBuilt specifically for teams this size. A shared number and texting, and not a great deal past that.Cheaper than us. If that is genuinely all you need, buy it.
Under 10 people
Grasshopper or OomaCommonly the cheapest options below ten users, on the same shape of offer.Cheaper than us. Same advice — if that is all you need, buy one of them.
5–50 people
DialPhoneCosts more, because the plan carries video, fax, chat, contact center features and AI transcription.Worth it if you would otherwise buy those separately. Not worth it if you would not.

Below five people, a number-only service is usually the better buy, and none of the three above is really aimed at you.

FAQ

Frequently asked questions

How much does a small business phone system cost?

Ours are published in full on the pricing page, tier by tier, rather than held behind a call with a sales rep. Multiply by your headcount and you have the monthly total.

What is the cheapest plan that includes AI?

Professional, at $17.99 per user a month on annual billing. Basic covers calls, SMS, the IVR and voicemail transcription, but AI transcription and call recording sit a tier up.

Can I keep my current business number?

Yes, at no charge on every plan, including toll-free numbers.

Do I need a desk phone?

No. Softphone apps on desktop and mobile ring your business number, so personal numbers stay private and nobody has to buy hardware to start.

How many people is this built for?

Teams of roughly 5 to 50 are the core fit, and it scales past that. Below 5, a number-only service is usually the better buy — see where cheaper providers win.

What happens when everyone is busy?

Ring groups try several people, then a call queue holds the caller, then voicemail transcribes what they said. Ring groups and voicemail transcription are on every plan; the queue starts on Professional.

Is there a contract?

Annual billing gets the best rate. Confirm the current terms on the pricing page before you commit.

Put it in front of your actual callers.

Fourteen days, no card, and nothing to port until you decide. Find out how many calls get answered that would have gone to voicemail.

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