Solution · remote Distributed teams use DialPhone to give every employee a business number on the device of their choice, desktop, laptop, mobile, or desk phone, with AI meeting summaries, international coverage, and security that holds up on home networks.
Why remote/hybrid teams choose DialPhone
See our deep dive on cloud phone for remote teams for the full case.
- Any device: Mac, Windows, iOS, Android, web app. No desk phone required.
- Business number, private cell: outbound calls show business ID, personal number stays hidden
- Global coverage: local numbers in 46+ countries
- Team-internal calling free worldwide
- AI meeting summaries for async collaboration across time zones
- Microsoft Teams and Slack integration: native
- Home-network security: SSO, MFA, MDM, encrypted calls end-to-end
Common patterns
Fully remote startup (20-100 people, distributed)
- Every employee gets a business number in their city of residence
- Meetings via DialPhone Video with AI summaries posted to Slack
- Sales and CS run on Salesforce + DialPhone
- AI Receptionist handles off-hours inbound for global support coverage
- Total comms cost: ~$34/user/mo (Advanced)
Hybrid company with physical HQ + remote staff
- HQ users get desk phones (Polycom/Yealink) via Operator Connect
- Remote staff use softphones on laptops + mobile
- Calls route seamlessly between HQ and remote teams
- MS Teams integration keeps the collaboration surface consistent
- Shared numbers for reception and main line
Global customer support team (24/7 “follow the sun”)
- Agents in US, Philippines, Eastern Europe cover 3 shifts
- One queue, skills-based routing
- Customer sees local phone number regardless of which agent answers
- Handoffs recorded with full context in Salesforce
- Quality management across shifts with 100% call analysis
Sales team with heavy outbound
- Click-to-dial from Salesforce, no “which phone?” question
- Real-time AI coaching (AI Conversation Expert)
- Auto-logged activity, no post-call admin
- Local-presence dialing, call from a number local to the prospect’s area
Security for home / public networks
- Encrypted calls: SRTP/AES-256 for media, TLS 1.3 for signaling — see VoIP security on home and public networks
- SSO/SAML with Okta, Entra ID, OneLogin, Ping, Google Workspace
- MFA enforced on admin and optionally all users
- MDM enforcement: block jailbroken devices, enforce device encryption, remote wipe
- VPN-independent: works on home and public Wi-Fi without VPN requirements
- Audit logs for every user action, full visibility into who did what
Features that matter for distributed teams
Async-first
- AI meeting summaries and action items auto-posted to Slack / Teams / Email — powered by AI transcription for async handoffs
- Searchable recordings and transcripts
- Voicemail-to-text for missed calls in different time zones
- “Do not disturb” with auto-responder messages
Collaboration integration
- Microsoft Teams: Operator Connect
- Slack, click-to-call, activity feed, DM-to-call escalation
- Google Workspace, calendar, Meet, Drive
- Email, voicemail transcripts, meeting recaps
Time-zone-aware routing
- Business-hours calls route to local teams
- After-hours routes to on-call or AI receptionist
- Time-of-day SMS, queue messages to send during recipient’s business hours
Mobile-first experience
- Full feature parity on iOS and Android
- Business number for outbound calls and SMS without IT configuration
- Video meetings (200 participants) on mobile
- Offline voicemail and transcript review
Who shouldn’t choose DialPhone for remote work
If your primary requirement is a chat-first internal collaboration tool, Slack or Microsoft Teams lead. If you need only a simple virtual number for a solo operator, Grasshopper or OpenPhone may be cheaper.
Pricing
- Core $24/user/mo, voice, video, SMS, chat on any device
- Advanced $34/user/mo, adds AI SMS drafting, Salesforce/HubSpot sync, CRM auto-log
- Ultra $54/user/mo, adds AI Conversation Expert, real-time coaching, priority support
See full pricing.