business communications DialPhone Team Chat puts channels, DMs, and file sharing in the same app that handles phone calls, SMS, video meetings, and fax. One tool for every conversation type, one admin portal, one bill.
Why teams choose DialPhone Team Chat
- Included in every plan from Core ($24/user/mo) up
- Click-to-call on every message: tap a name, start a voice or video call
- Channels, DMs, file sharing: the features you expect
- AI summaries of long threads and channels (Advanced+)
- Cross-channel threading: SMS/voice/meeting activity surfaces in the right chat
- External guest channels: loop in customers and vendors without buying them licenses
- End-to-end searchable: months of context retrievable in seconds
- Mobile-first: iOS and Android apps, not a webview
Features
Channels
- Public and private channels
- Channel-level permissions and admin controls
- Pinned messages, bookmarks, announcements
- Read-only broadcast channels for company-wide updates
Direct messages and group DMs
- 1:1 DMs with notification controls
- Group DMs up to 20 participants
- Threading inside DMs
File sharing
- Drag-and-drop files up to 1 GB each
- Inline preview for documents, images, videos, audio
- Version history per file
- Integration with Google Drive, Dropbox, OneDrive
AI features
- Thread summaries: get caught up on a 200-message thread in one paragraph
- Channel digests: daily or weekly summary of each channel
- Smart search: natural language queries (“when did we agree on the Q2 pricing?”)
- AI reply drafts: starting points for complex responses
Telephony integration
- Tap a contact name to start a voice call, video meeting, or SMS
- Inbound calls notify in the relevant channel or DM
- Voicemails auto-post to DMs with transcription
- Meeting invites surface as actionable cards
Compliance and retention
- HIPAA BAA covers Team Chat on Advanced+ plans
- FINRA 17a-4: immutable retention option for regulated firms
- GDPR / CCPA: right-to-erasure tools in admin portal
- Audit logs: every admin action recorded, exportable to SIEM
- Retention: customer-configurable, 30 days to 10 years
DialPhone Chat vs Slack vs Teams: which to use when
DialPhone Team Chat is included free and built for customer-facing teams; Slack and Teams stay strong for internal and developer collaboration. Where each fits:
| Use case | Best fit |
|---|---|
| Phone + chat in one app | DialPhone |
| Customer-facing teams | DialPhone |
| Vendor consolidation / cost-conscious (Chat included free) | DialPhone |
| HIPAA or FINRA retention requirements | DialPhone |
| International teams already on DialPhone PSTN | DialPhone |
| Heavy developer / engineering collaboration | Slack |
| Microsoft 365–standardized shops | Teams |
| Deep Jira / GitHub / CI tool integration | Slack or Teams |
| Enterprise-scale knowledge sharing & search | Slack or Teams |
Most deployments run DialPhone Chat for customer-facing teams plus Slack or Teams for internal collaboration — switch or coexist, both work.
Integrations
- Slack bridge, post from Slack to DialPhone Chat or vice versa
- Microsoft Teams bridge
- Google Workspace (Drive, Calendar, Meet)
- Salesforce, post when deals close, tickets escalate
- Zendesk, post when high-priority tickets arrive
- GitHub, PR notifications into channels
- Zapier / Make, 6,000+ custom integrations
Pricing
Included at no additional cost on every DialPhone plan:
- Core $24/user/mo, full Team Chat
- Advanced $34/user/mo, adds AI summaries and workflow automation
- Ultra $54/user/mo, adds real-time AI assistance and priority support
See full pricing.