DialPhone AI Pro is available on three plans, all billed annually. Core at $24 per user per month includes unlimited US and Canada calling, HD video meetings for up to 200 participants, AI live captions and transcription, and free number porting. Advanced at $34 per user per month adds AI SMS drafting, Proactive Workflow Automation, and a HIPAA BAA — there is no surcharge and no enterprise contract required.
Ultra at $54 per user per month adds real-time analytics, unlimited storage, and a dedicated Customer Success Manager. All plans include a 14-day free trial with no credit card required. Contact center plans start at $65 per user per month (Standard) with published tiers through $145 (Elite).
Pricing
All plans include free number porting, 24/7 support, and a 14-day free trial. No card required. Save up to 33% with annual billing.
Pricing in the SMB business-phone category compresses every year. The 2026 range across the 13 most-evaluated US/Canada VoIP providers is $15-$30 per user per month at the entry tier; DialPhone Core lands at $24, in the middle of that band. The differentiators that actually matter — AI in the base tier, HIPAA BAA at no surcharge, unified UCaaS + CCaaS on one platform, transparent contact-center pricing — are documented in the open SMB VoIP Pricing Research 2026 report. Median 36-month TCO for a 25-seat SMB lands at roughly $28,400 across the cohort.
How to read the four tiers below. Core ($24) covers SMB teams that need voice + SMS + AI captions + free porting and don't need higher-end AI features. Advanced ($34) is the most-bought tier because HIPAA BAA, AI meeting summaries, integrations (Salesforce, HubSpot, Microsoft Teams), and unlimited US/Canada calling all start here. Ultra ($54) adds AI Conversation Expert, custom API access, and advanced analytics — payoff threshold is roughly 10+ reps on Advanced. Customer Engagement / Contact Center is a separate per-agent SKU starting at $65 documented on the contact center pricing page.
Free trial: 14 days of Advanced-tier features, 5 included seats, no credit card. See the free trial page for the day-1-through-14 evaluation playbook. AI add-ons (Smart Virtual Concierge $59/mo, AI Pro Bundle $69/mo) are priced separately on the AI add-ons page. For broader context on what business phone systems cost beyond the headline price, see the business VoIP complete guide 2026.
Save up to 0% with annual
$10,200/year on a 50-seat Advanced team
Essentials for lean teams replacing a legacy phone bill.
$0 /user/mo
Billed annually · $36 if monthly
Start free trialAI doing the admin work.
$0 /user/mo
Billed annually · $51 if monthly
Start free trialEnterprise-scale with priority support.
$0 /user/mo
Billed annually · $81 if monthly
Talk to salesEvery plan replaces 4+ separate vendors (phone, video, chat, SMS, fax). Full feature matrix ↓
Details
Every capability included at each tier. Verify the full SLA terms in the MSA.
| Feature | Core | Advanced | Ultra |
|---|---|---|---|
| Unlimited domestic calling | ✓ | ✓ | ✓ |
| Toll-free minutes per user | 100/mo | 1,000/mo | 10,000/mo |
| HD video meetings (participants) | 200 | 200 | 200 |
| AI live captions and transcription | ✓ | ✓ | ✓ |
| AI SMS drafting | , | ✓ | ✓ |
| Proactive Workflow Automation | , | ✓ | ✓ |
| Salesforce + HubSpot bi-directional | , | ✓ | ✓ |
| Multi-site connectivity | , | ✓ | ✓ |
| Advanced analytics | , | ✓ | ✓ |
| Real-time analytics | , | , | ✓ |
| Unlimited storage | , | , | ✓ |
| Dedicated Customer Success Manager | , | , | ✓ |
| Custom API access | , | , | ✓ |
| SOC 2 Type II audited | ✓ | ✓ | ✓ |
| HIPAA BAA | , | ✓ | ✓ |
| Free number porting | ✓ | ✓ | ✓ |
| 24/7 support | ✓ | ✓ | Priority |
| 99.999% uptime SLA | ✓ | ✓ | ✓ |
Add-on
Full CCaaS with separate tier structure. All tiers are omnichannel and meet SOC 2 + HIPAA.
Full CC pricingStandard
$65/user/mo
Omnichannel routing across 20+ channels, screen recording
Professional
$95/user/mo
AI quality management, real-time agent assist, Smart Virtual Concierge
Elite
$145/user/mo
AI workforce management, supervisor analytics
Enterprise
Custom
30+ channels, advanced feedback management, custom workflows
Add-ons
Layer AI on any business phone plan. Receptionist standalone or bundled.
All add-on pricingSmart Virtual Concierge (AI Receptionist)
$59/month
100 minutes included, 8 voice options, multilingual
DialPhone AI Pro Bundle
$69/month
AI Receptionist plus unlimited phone, video, meetings
AI Contact Center add-on
Custom
Full CCaaS added to an existing business phone plan
High-Volume SMS
Custom
Bulk SMS with 10DLC registration support
Savings
One DialPhone plan replaces four or more separate vendors (phone, SMS, video, fax, chat). Typical mid-market customer reports a 32% TCO reduction in the first six months. A 50-seat team on Advanced saves $10,200/year versus month-to-month billing alone.
Run your seat count through the free 13-provider VoIP cost calculator for a transparent three-year TCO comparison across the major US/CA SMB providers. The full methodology and per-provider source URLs are in the SMB VoIP Pricing Research 2026 report, and the underlying pricing dataset (JSON, CC BY 4.0) is free for editorial reuse.
Side-by-side DialPhone alternatives against RingCentral alternatives, Dialpad, 8x8, Zoom Phone, and Nextiva. Real customer results in the case studies, or talk to sales for a tailored ROI walkthrough.
Real rollout
Last month a 18-seat Seattle WA SaaS startup (main line +1 206-555-0184, sales 6 lines, support 8 lines, eng 4 lines) ran the per-seat math three ways on the public pricing page before committing. On Advanced at $34 per user per month annually, the total annual run rate landed at $7,344 for 18 seats. The same headcount on month-to-month billing (Advanced $51 per user per month) would have cost $11,016 per year, a $3,672 annual delta.
The Salesforce license included in Advanced removed a $25 per user per month line item from the existing CRM bill, another $5,400 per year saved. Net first-year savings versus the legacy stack (RingCentral Standard at $35 per user per month plus a separate Salesforce Sales Cloud subscription) hit $9,072 on 18 seats.
Two pricing details that mattered for the founder running the math at 2 AM the night before the renewal cutoff. First, the AI features (live captions, transcription, SMS drafting) are included in Advanced rather than bundled as a $59 per month add-on.
For a startup whose product demos run through the phone four to six times a week, transcription as a free line item versus a $708 per year add-on is the cleaner unit economics. Second, the 99.999% uptime SLA is the multi-region failover number validated against the public status page. For a B2B SaaS where dropped sales calls translate directly to lost ARR, the SLA evidence (not the marketing claim) was the deciding signal.
For a full breakdown of what enterprise communication solutions cost across 13 providers, see DialPhone UCaaS comparison guide.
Business phone plans start at $24 per user per month with annual billing: Core $24, Advanced $34, Ultra $54. Contact center plans start at $65 per user per month. The AI Receptionist costs $59 per month standalone, or $69 per month in the AI Pro Bundle.
Yes. Every plan includes a 14-day free trial, no credit card required. You get the full feature set of the plan you pick so you can test call quality, AI features, and integrations on real traffic.
Core is $24 per user per month annually. It includes unified calls, meetings, and chat, unlimited domestic calling, 100 toll-free minutes per user, HD video for up to 200 participants, AI live captions and transcription, free number porting, and 24/7 support.
The AI Receptionist (Smart Virtual Concierge) is $59 per month with 100 included minutes, 8 voice options, and support for English, Spanish, and French with mid-call language switching. The AI Pro Bundle at $69 per month adds unlimited phone, video, and meetings.
Annual billing saves up to 33 percent versus month-to-month. On the Advanced plan that is $204 per user per year saved ($34/mo annual vs $51/mo monthly). On a 50-seat team that is $10,200 per year.
No setup fees. Number porting is also free and typically completes in 2 to 5 business days with zero service interruption.
Yes. You can upgrade or downgrade at any time from the admin portal. Changes prorate to the current billing cycle, so you only pay for the days on the new plan.
Yes. Verified nonprofits, educational institutions, and public sector organizations receive additional pricing. Contact us at support@dialphone.com or +1 (608) 795-3733 for a quote.
At the end of the trial you pick a plan and enter billing details. There is no automatic charge if you decline. Your settings, users, and ported numbers carry forward so there is no redo work.
Try the full platform on real calls. Port your numbers for free. No card, no setup fees, no lock-in.
Pricing