AI add-ons · 5 modular options
AI add-ons · 5 modular options AI add-ons
on top of any plan.
Optional AI capabilities layered on top of any DialPhone plan. Most teams never need them, Advanced and Ultra already include AI live captions, SMS drafting, summaries, and Proactive Workflow Automation. Add-ons are for specific use cases.
AI add-on options
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AI Receptionist
Smart Virtual Concierge
$59/mo
100 minutes included · $0.30/min overage · 8 voice options · EN/ES/FR · industry-tuned · HIPAA-eligible
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Best for solo
AI Pro Bundle
$69/mo
AI Receptionist + unlimited phone, video, meetings · Best for solo operators and small practices
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CCaaS upgrade
AI Contact Center
Custom
Add CCaaS capabilities to existing business phone plan · Starts at $65/agent/mo equivalent
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Sales coaching
AI Conversation Expert
$29/user/mo
Real-time sales coaching · Included free in Ultra ($54/user/mo)
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10K+ msg/mo
High-Volume SMS
Custom
10,000+ messages/month with bulk pricing · 10DLC registration assistance included · TCPA-safe automation
Already included
Stop adding what's already free
Advanced ($34) and Ultra ($54) plans already include: AI live captions, AI meeting summaries, AI SMS drafting, Proactive Workflow Automation, conversation intelligence (Ultra), and 100% interaction analytics on Contact Center. Confirm what you have on the main pricing page before buying an add-on.
When each add-on makes sense
Which AI add-on do you actually need
Smart Virtual Concierge ($59/mo) is the right choice if your business misses calls — single-doctor practices, small law firms, real-estate solos, and service businesses that operate after hours. The 100 included minutes covers roughly 60–120 inbound calls per month at the typical 1–1.5 minute call length; overage runs $0.30 per minute. Languages: English, Spanish, French with mid-call switching. HIPAA-eligible on Advanced and higher base plans. See the Smart Virtual Concierge product page.
AI Pro Bundle ($69/mo) is the bundle most solo operators land on: AI Receptionist + unlimited phone + video + meetings in one line item. The math: $24 Core plus $59 Smart Virtual Concierge = $83, versus $69 bundled — same coverage, ten dollars less. Best fit when you are the only seat and need both inbound coverage and outbound calling on one account.
AI Conversation Expert ($29/user/mo on Advanced) targets sales teams. Real-time coaching, objection handling, and call scoring across every conversation. Included free on Ultra ($54/user/mo), so the breakeven math is roughly: if your team is 10+ reps already on Advanced, $29 × 10 = $290/mo is cheaper than upgrading the whole team to Ultra. Above 20 reps, prefer Ultra.
AI Contact Center is the upgrade path for teams that have outgrown business-phone routing — typically 5+ agents handling inbound queue volume, multiple digital channels, or supervisor-facing analytics. See the contact center pricing page for tier breakdown.
High-Volume SMS kicks in above 10,000 outbound messages per month. Use cases: bulk appointment reminders, opt-in marketing campaigns, transactional notifications at scale. 10DLC registration assistance is included; TCPA-safe automation enforced at the platform level. Talk to sales for per-message rate quotes at your projected volume.
Every add-on is month-to-month with no commitment except the High-Volume SMS plan (which prices against an annual volume commit). All add-ons stack with any base plan; you can drop or upgrade any time without losing your number or settings.
AI add-on FAQ
Is the AI Receptionist separate from the business phone plan?
Yes. Smart Virtual Concierge is a standalone $59/mo add-on with 100 minutes included. Works with any paid DialPhone plan (Core, Advanced, Ultra, Contact Center). The AI Pro Bundle at $69/mo combines AI Receptionist with unlimited phone/video/meetings, better value for single-user practices.
What counts toward the 100 included minutes?
Every minute the AI Receptionist actively handles a call, greeting, intent capture, intent routing, transfer setup. Overage billed at $0.30/min. Typical small practice uses 80-150 minutes/month.
How is AI Conversation Expert different from the add-on vs Ultra?
Identical capabilities. $29/user/mo add-on for teams on Advanced ($34/user/mo). Included free on Ultra ($54/user/mo). If your team has 10+ reps on Advanced, the $29 add-on × 10 = $290/mo is less than upgrading all reps to Ultra. Crossover depends on seat count.
What qualifies as High-Volume SMS?
10,000+ outbound messages/month typically triggers HV-SMS pricing. Base plan SMS covers most businesses; HV-SMS is for bulk marketing campaigns and high-volume transactional messaging. Requires 10DLC campaign registration (DialPhone assists at no cost).
Are AI add-ons HIPAA BAA-eligible?
Yes, on Advanced and higher base plans. Smart Virtual Concierge is HIPAA-eligible for PHI-aware patient intake. AI Conversation Expert covers HIPAA-safe interaction analytics. BAA signed at no additional cost per the HIPAA page.