Contact Center · 4 tiers · published
Four tiers, published per-agent pricing at every level except Enterprise. Omnichannel across 20+ digital channels on every tier. No quote-only gating until you hit enterprise-specific custom requirements.
Teams ready for omnichannel with core features
$65 /agent/mo
Teams wanting AI quality management and Agent Assist
$95 /agent/mo
High-volume teams needing predictive dialer + WFM
$145 /agent/mo
Custom requirements, 500+ agent deployments
Custom
Usage
How to read this
Standard ($65/agent/mo) covers what most SMB contact centers need on day one: omnichannel routing across voice, SMS, email, web chat, WhatsApp, Instagram, and Apple Messages, plus IVR-with-AI self-service and call/screen recording. SOC 2 and HIPAA BAA eligibility are included at this tier — most competitors gate HIPAA above $100 per agent.
Professional ($95/agent/mo) is where the AI value shows up. Quality management scores 100% of interactions automatically, supervisors get real-time agent assist (next-best-action, objection handlers, knowledge snippets), and the Smart Virtual Concierge handles Tier-1 queries end-to-end. Most contact centers cross this tier the first time they need supervisor-facing analytics or AI QA.
Elite ($145/agent/mo) targets high-volume outbound: predictive dialer with TCPA safe-harbor controls, progressive and preview dialers, plus AI workforce management for forecasting and scheduling. Collections, outbound sales, and appointment-reminder operations are the typical buyers.
Enterprise (custom) covers deployments above 500 agents that need bespoke integration work, named solution architects, white-label branding, or custom SLAs.
For context on where this pricing lands in the broader market, the SMB VoIP and UCaaS Pricing Research 2026 report and the underlying open pricing dataset (CC BY 4.0) profile every tier across the 13 most-evaluated SMB-focused VoIP and CCaaS providers. The methodology and per-provider source URLs are documented; readers can re-derive any number.
Pricing here is per agent per month, billed monthly or annually (annual saves 20%). Voice minutes, SMS, and additional DIDs are itemized in the usage block above — no surprise overage caps. Mix tiers across agent populations as needed; common pattern is Standard for Tier 1, Professional for supervisors, Elite for outbound dialer roles.
No. Contact Center agents get business-phone capabilities (calling, voicemail, personal IVR) at no additional cost. If you want non-agent staff to also have business phones, those are priced separately at Core/Advanced/Ultra per-user tiers.
No for Standard through Elite. Enterprise deployments may include a one-time implementation fee for custom work (WFM configuration, complex routing, custom integrations).
Standard and Professional: monthly or annual (save 20%). Elite: annual minimum (save 20%) or multi-year custom. Enterprise: typically 3-year. Annual plans have a 1-year-minimum commitment but scale up/down monthly.
Yes. Common pattern: Standard for Tier 1 agents, Professional for supervisors, Elite for dialer-heavy outbound. One account, one bill.
No, CCaaS requires a paid pilot. The 14-day free trial covers Business Phone (Advanced tier). For CCaaS evaluation, talk to sales for a 30-day paid pilot with full credit applied to an annual commit.
Contact Center · 4 tiers · published