Zendesk phone integration: raise a ticket from a missed call
A missed call is a customer waiting, and it never shows up in your Zendesk queue. DialPhone raises a ticket from it, so the call lands where your agents already look instead of a voicemail nobody remembers to check.
- On Professional and Enterprise
- 14-day trial, no card
- Missed call to ticket
A missed call becomes a Zendesk ticket
DialPhone connects your business phone system to Zendesk. When a call is missed, DialPhone raises a ticket in Zendesk for it.
It closes a gap. Chat, email and forms all become tickets on their own; phone is the channel that usually does not. Support teams work what is in the queue, and a call that rang out is not in it.
Without the integration
- The call rings out
- It sits in a call log or a voicemail box
- It is handled only if someone remembers to look
With the integration
- The call rings out
- DialPhone raises a ticket in Zendesk
- It is in the queue your agents already work
Included on Professional and Enterprise. Not on Basic.
Check this before anything else, because it decides which plan you are pricing. Prices are per user, from the published plan comparison.
| Plan detail | Basic | ProfessionalMost popular | Enterprise |
|---|---|---|---|
| Zendesk integration | Not included | Included | Included |
| Per user, billed annually | $9.99/mo | $17.99/mo | Custom quote |
| Per user, billed monthly | $12.99/mo | $19.99/mo | Custom quote |
| Minimum users | 1 user | 3 users | 10 users |
What to check in any Zendesk phone integration
Ask these of every vendor, including us. They are the questions that separate an integration that logs a call from one that changes how a support team works.
- Does a missed call create a ticket?This is what the integration does today.DialPhone: Yes
- Is every call logged, or only missed ones?DialPhone: Ask us
- Does the agent see who is calling before answering?DialPhone: Ask us
- Can an agent click a number in Zendesk to dial?DialPhone: Ask us
- Is the call recording attached to the ticket?DialPhone: Ask us
- Which plan is it on, and is there a seat minimum?Professional and Enterprise, not Basic. Professional has a 3-user minimum.DialPhone: Yes
“Ask us” means we have not published an answer yet, not that the answer is no. We confirm each one in writing during your trial.
Need more than the ticket?
The Zendesk integration does one thing today. If you need more, there are two ways to build it, and both are on the record.
- Zapier and webhooksOn Professional and Enterprise. Route other call events to Zendesk, or anywhere else, without waiting for a native feature.
- The REST APIOpen on every plan. If your team wants a step we do not ship, they can build it.
The rest of the catalogue — CRMs, calendars, task tools — is on the integrations page.
Three steps to your first ticket
- Step 1Choose Professional. The Zendesk integration is not on Basic, and the trial covers the full platform.
- Step 2Connect Zendesk. Tell us you want it switched on and we will confirm the exact steps for your Zendesk account.
- Step 3Test with a missed call. Call your DialPhone number from another phone, let it ring out, then check Zendesk.
The integration sits on top of your phone plan, so it is worth seeing the business phone, contact center and business SMS pages for what else runs on the same number.
Frequently asked questions
What is the DialPhone Zendesk integration?
It connects DialPhone to Zendesk so a missed call raises a ticket in your helpdesk instead of staying in a call log.
Which plans include it?
Professional and Enterprise. It is not included on Basic.
Does it cost extra?
It is part of Professional and Enterprise, and the published plan comparison has no separate line item for it.
How much is Professional?
$17.99 per user per month billed annually, or $19.99 billed monthly, with a minimum of 3 users.
Can I test it before buying?
Yes. The 14-day trial covers the full platform and needs no credit card, so you can try it on your own calls.
What if I need more than ticket creation?
Zapier and webhooks (Professional and up) and the open REST API let your team build the extra steps.
I am on Basic. Can I add it?
Not on Basic. You would move to Professional, and you can move up without re-onboarding.
Stop losing missed calls.
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