8x8 alternative: DialPhone vs 8x8
8x8 is strong on international coverage and has moved to a sales-led, quote-only model, which makes comparison harder than it should be.
- DialPhone $9.99/user
- 8x8 ~$15
- Q3 2026 figures
Where this lands
8x8 is strong on international coverage and has moved to a sales-led, quote-only model, which makes comparison harder than it should be.
Reported entry pricing sits around $15/user/mo for Express and ~$24 for X2, rising to ~$140+ for contact-center tiers. Analysts also report setup fees from around $1,000 to $25,000 depending on deployment, plus per-number charges and contractual annual uplifts.
Side by side, line by line
Our column is Professional at $17.99, the tier that carries AI transcription and call recording — not the top of our range. Their column says where each capability sits in theirs, so this is mid tier against mid tier. Showing our best against their cheapest is the trick this cluster exists to call out, and it would be a poor page that used it.
| Capability | DialPhone Professional | 8x8 |
|---|---|---|
| Voice and messaging | ||
| HD calling | ||
| Business SMS included | ||
| Call recording included | ||
| Online fax | ||
| AI and platform | ||
| AI transcription included | ||
| Video participants | 150 | |
| Contact-center routing | ||
| Pricing published, no quote step | ||
supported not supported we could not verify it
A dash means we did not confirm it, not that it is missing. Rows about 8x8 come from their published documentation and public sources read in Q3 2026; ours describe the Professional tier at $17.99/user/mo on annual billing, which is the tier that carries AI and call recording. Check anything that decides your purchase against both vendors’ own current documentation.
Where each one wins
- Genuinely broad international calling coverage.
- Deeper contact-center tiers than we offer.
- Published rates with no quote step and no setup fee.
- A price you can compare without booking a call.
Who should pick which
If you need heavy international coverage, get an 8x8 quote — and get it in writing, including setup and uplifts, before you compare it with anything.
Our rates are on pricing in full, with the add-ons listed — so you can do this arithmetic with your own headcount rather than ours.
Other comparisons
- vs AircallThe one where we are cheaper
- vs GrasshopperFlat rate, not per seat
- vs MightyCallRead the minimums
- vs IntercomA different channel entirely
- vs AvayaTwo products, two answers
- vs Cisco WebexVideo scale and PSTN caveats
All twelve comparisons, with every price in one table.
Test it against 8x8.
Fourteen days, no card. Run both on your own calls for a week — that settles more than a feature table can.
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