Avaya alternative: DialPhone vs Avaya
You are probably comparing us to one of two very different Avaya products, and the answer differs sharply between them.
- DialPhone $9.99/user
- Avaya ~$20
- Q3 2026 figures
Where this lands
You are probably comparing us to one of two very different Avaya products, and the answer differs sharply between them.
Avaya Cloud Office is their UCaaS product, listing at roughly $20, $25 and $35 per user per month — above our $9.99 and $17.99 on published rates, though their entry tier is not stripped of call recording the way our Basic is. Avaya Experience Platform is enterprise contact center, reported from ~$35 to ~$89 per user on public cloud and ~$119 to ~$169 for on-premise. That is a different category and we do not compete there.
Side by side, line by line
Our column is Professional at $17.99, the tier that carries AI transcription and call recording — not the top of our range. Their column says where each capability sits in theirs, so this is mid tier against mid tier. Showing our best against their cheapest is the trick this cluster exists to call out, and it would be a poor page that used it.
| Capability | DialPhone Professional | Avaya |
|---|---|---|
| Voice and messaging | ||
| HD calling | ||
| Business SMS included | ||
| Call recording included | ||
| Online fax | ||
| AI and platform | ||
| AI transcription included | ||
| Video participants | 150 | |
| Contact-center routing | ||
| Pricing published, no quote step | ||
supported not supported we could not verify it
A dash means we did not confirm it, not that it is missing. Rows about Avaya come from their published documentation and public sources read in Q3 2026; ours describe the Professional tier at $17.99/user/mo on annual billing, which is the tier that carries AI and call recording. Check anything that decides your purchase against both vendors’ own current documentation.
Where each one wins
- An entry tier that is not stripped of call recording.
- Enterprise contact center and on-premise deployment, which we do not offer at all.
- Published pricing with no quote step.
- A simpler product for teams that do not need an enterprise contact center.
Who should pick which
Comparing against Experience Platform? We are the wrong product. Against Cloud Office it is a real comparison, and on list price it now runs our way.
Our rates are on pricing in full, with the add-ons listed — so you can do this arithmetic with your own headcount rather than ours.
Other comparisons
- vs Cisco WebexVideo scale and PSTN caveats
- vs GenesysNot the same category
- vs RingCentralThe integration catalogue
- vs NextivaConditions on the headline
- vs DialpadOur closest competitor
- vs Zoom PhoneLevel on price, ahead on bundling
All twelve comparisons, with every price in one table.
Test it against Avaya.
Fourteen days, no card. Run both on your own calls for a week — that settles more than a feature table can.
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