Dialpad alternative: DialPhone vs Dialpad
This is our hardest comparison, and Dialpad wins it on price.
- DialPhone $9.99/user
- Dialpad ~$15
- Q3 2026 figures
Where this lands
This is our hardest comparison, and Dialpad wins it on price.
Dialpad’s pitch is close to ours — AI included at every tier rather than sold as an upsell. Compared like for like they still win: our AI sits on Professional at $17.99/user/mo on annual billing, against their reported ~$15. Our $9.99 Basic undercuts both, but it carries no AI and no call recording, so it is not the plan to hold up against Dialpad.
Side by side, line by line
Our column is Professional at $17.99, the tier that carries AI transcription and call recording — not the top of our range. Their column says where each capability sits in theirs, so this is mid tier against mid tier. Showing our best against their cheapest is the trick this cluster exists to call out, and it would be a poor page that used it.
| Capability | DialPhone Professional | Dialpad |
|---|---|---|
| Voice and messaging | ||
| HD calling | ||
| Business SMS included | ||
| Call recording included | ||
| Online fax | ||
| AI and platform | ||
| AI transcription included | ||
| Video participants | 150 | |
| Contact-center routing | ||
| Pricing published, no quote step | Top tier by quote | |
supported not supported we could not verify it
A dash means we did not confirm it, not that it is missing. Rows about Dialpad come from their published documentation and public sources read in Q3 2026; ours describe the Professional tier at $17.99/user/mo on annual billing, which is the tier that carries AI and call recording. Check anything that decides your purchase against both vendors’ own current documentation.
Where each one wins
- A lower price for the same AI-included promise.
- Strong native voice intelligence.
- Online fax, which Dialpad does not carry.
- Fax and contact-center routing, which Dialpad does not carry.
- Business texting at volume on one platform.
Who should pick which
Buy Dialpad unless you need fax, large video, or high-volume SMS on the same plan. Those are the places the two products genuinely diverge.
Our rates are on pricing in full, with the add-ons listed — so you can do this arithmetic with your own headcount rather than ours.
Other comparisons
- vs Zoom PhoneLevel on price, ahead on bundling
- vs 8x8International, quote-only
- vs AircallThe one where we are cheaper
- vs GrasshopperFlat rate, not per seat
- vs MightyCallRead the minimums
- vs IntercomA different channel entirely
All twelve comparisons, with every price in one table.
Test it against Dialpad.
Fourteen days, no card. Run both on your own calls for a week — that settles more than a feature table can.
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